FAQs
At Accidents Happen!, we know that being involved in a road accident can be stressful, confusing, and inconvenient — but we’re here to take that weight off your shoulders. Whether the accident was your fault or not, our nationwide team works around the clock to get you recovered, back on the road, and fully supported — all at no cost to you. Below, you’ll find answers to the most common questions our customers ask us, so you’ll know exactly what to expect when you choose us.
1. What should I do immediately after a road accident?
Stay calm, ensure everyone is safe, and move to a safe location if possible. Call emergency services if needed. Exchange names, addresses, contact details, and insurance information with all involved parties. Take photos of the scene, vehicle damage, and any relevant road signs or conditions. Call us immediately on 01535 663036 — we can arrange free recovery, a replacement vehicle, and manage your claim from start to finish, anywhere in the UK.
2. Can you help me if the accident was my fault?
Yes — we deal with both fault and non-fault accidents nationwide. Even in a fault case, you will never be charged for our assistance. We can arrange recovery, secure storage, repairs, and a replacement vehicle, ensuring you’re back on the road quickly.
3. How quickly can you get me a replacement vehicle?
In most cases, we can arrange a like-for-like replacement vehicle the same day — often within hours of your call.
4. What is credit hire, and will it cost me anything?
Credit hire means we provide you with a replacement vehicle at no cost to you in both fault and non-fault situations. The costs are recovered directly from the relevant insurer.
5. Do you offer 24/7 recovery?
Yes — we operate a 24/7 nationwide accident recovery service. No matter where you are in the UK or what time of day it is, our team can attend quickly, recover your vehicle, and store it securely.
6. My vehicle is undriveable – what happens next?
If your vehicle is unsafe or not roadworthy, we will recover it to our secure storage facility. Our independent engineers can assess the damage and prepare a detailed report for the insurance claim.
7. Will using your service affect my no claims bonus?
We handle all claims directly with the relevant insurer so that you are not left out of pocket. For non-fault accidents, we claim directly from the other driver’s insurer, meaning your no claims discount should be protected.
8. Can you help if I don’t have all the other driver’s details?
Yes. If the accident was witnessed, caught on dashcam, or reported to the police, we can often still trace the other party. Our team will guide you through the process.
9. What types of replacement vehicles do you provide?
We supply everything from small city cars to prestige vehicles, taxis, and commercial vans. We aim to match your current vehicle as closely as possible.
10. How long can I keep the replacement vehicle?
You can keep the vehicle until yours is repaired or you receive your settlement payment for a total loss. We handle all communications with the insurer to ensure the hire period is covered.
11. Do you only help with car accidents?
No — we assist with accidents involving cars, vans, motorbikes, taxis, and some commercial vehicles. Our services cover most road traffic collisions.
12. What’s the difference between fault and non-fault accidents?
13. Can you help with personal injury claims?
Yes. If you’ve been injured in a road accident, we can connect you with solicitors who specialise in personal injury claims. This can include compensation for whiplash, loss of earnings, and rehabilitation costs.
14. Do you handle the repairs too?
Yes. We can arrange for your vehicle to be repaired by our trusted bodyshops to manufacturer standards. We can also help with salvage buy-back if your car is written off.
15. What is your service area?
We operate nationwide — from major cities to rural areas. Wherever you are in the UK, we can recover your vehicle, supply a replacement, and handle your claim.
16. What if the accident was caused by an uninsured driver?
We can still help — these cases are usually handled through the Motor Insurers’ Bureau (MIB). We can manage the process for you.
17. How much will your services cost me?
Absolutely nothing — whether the accident is your fault or not. We recover all costs directly from the relevant insurer.
18. Why should I use Accidents Happen! instead of my own insurer?
Still have questions?
Contact us via our dedicated phone line if you need any further information or clarification. We will be more than happy to help!